Refund & Return Policy
Refund Policy – Nishu4Shaku
At Nishu4Shaku, our goal is to deliver exceptional value through creative services that empower your brand and business. We understand that trust and transparency are essential in every client relationship. That’s why we’ve crafted this Refund Policy—to ensure clarity on when and how refunds are applicable for our services.
This policy applies to all services provided by nishu4shaku.com, including but not limited to:
- Search Engine Optimization (SEO)
- Website Design & Development (WordPress)
- Social Media Marketing & Management
- Meta Ads & Google Ads
- Monthly Graphics & Reels
- Influencer Marketing
- Affiliate Setup & Blogging
1. Eligibility for Refunds
We’re committed to client satisfaction. Refunds may be granted under the following circumstances:
1.1 Service Non-Delivery
If we are unable to initiate or deliver the project within the specified timeline—without prior notice or mutually agreed extensions—you may be eligible for a full or partial refund.
1.2 Substandard Deliverables
If the final output delivered significantly deviates from the agreed-upon scope of work, or if the quality falls below industry standards despite reasonable rounds of revision, a partial or full refund may be considered.
1.3 Technical Errors Caused by Us
In the event that a technical flaw in our code, design, or digital solution directly impacts your business negatively—and it cannot be rectified within a reasonable timeframe—you may request a refund or alternate compensation.
2. Non-Refundable Services
While we strive for flexibility, some services are non-refundable due to the nature of creative work:
- Customized Projects: Any work involving custom graphics, branding, or content creation specifically tailored for the client.
- Research-Based Projects: Campaigns or strategies involving deep industry research or competitive analysis.
- Third-Party Expenses: Services involving costs paid to third-party vendors such as stock media, premium plugins, or domain hosting.
- Completed Work: If the service has been fully delivered and approved, or used publicly (e.g., a website goes live or graphics are published), a refund cannot be issued.
3. How to Request a Refund
To request a refund, please follow this structured process:
- Reach Out Within 3 Days: Contact us at info@nishu4shaku.com within three (3) calendar days of receiving your deliverables.
- Include Full Details: Provide your order number, a description of the issue, and attach any relevant screenshots, documents, or feedback.
- Internal Review: Our team will evaluate the request based on the service agreement, project records, and correspondence.
- Decision Timeline: You will receive a response within 5–7 business days. If the refund is approved, it will be processed to the original payment method within 7–10 business days.
4. Situations Where Refunds Will Not Be Issued
Refunds will not be issued under the following conditions:
- Client-Initiated Delays or Miscommunication: If the project is delayed due to a lack of response, incomplete input, or late approvals from your side.
- Change of Mind: If you decide to cancel the project after work has started, simply because you changed direction or found another provider.
- Scope Creep: If you request services or revisions beyond the originally agreed scope—additional charges may apply, but these do not qualify for refunds.
- Creative Differences Post-Approval: If the final deliverables were approved by you or your team and later disliked or deemed unusable, we cannot issue refunds for subjective preferences.
5. Project Cancellation
We recognize that plans can change. Here’s how cancellations are handled:
- Before Work Begins: If you cancel before any work has started, a full refund may be issued minus transaction fees (if applicable).
- During the Project: If work is already in progress, a cancellation fee will be charged based on the time and resources invested.
- After Completion: No cancellations or refunds will be allowed once the service has been delivered and finalized.
6. Dispute Resolution
In the rare event of a dispute, we encourage open communication first. We will do our best to resolve issues through:
- Clarifications or additional revisions
- Partial refund offers where applicable
- Mediation through a written record of agreements and deliverables
If we’re unable to resolve the matter internally, the issue may be referred to independent arbitration under local jurisdiction.
7. Policy Updates
Nishu4Shaku reserves the right to update or modify this Refund Policy at any time, without prior notice. Any updates will be posted on this page, and continued use of our services indicates your acceptance of the revised terms.
We recommend reviewing this policy periodically for any changes.
8. Need Help? Contact Us
We’re here to ensure your satisfaction. If you have any questions about this Refund Policy or need help understanding your rights, feel free to contact us:
Email: info@nishu4shaku.com
Website: www.nishu4shaku.com
